FAQ

How long does the shipping take?

The shipping depends on the product you are willing to buy. The shipping time is mentioned in the product description. Normally, the shipping takes 1-2 weeks or 3-4 weeks.

Note: If you order multiple products, it is possible that the products will be shipped seperately and therefore be delivered on a different day.

Back to Index

Will I have to pay taxes?

We maintain a local tax rate according the dutch law. This tax-rate is set at 21%. The tax is included in the price of the product. So, you won’t be taken by surprise at the checkout.

Back to Index

How can I edit or change my order?

We ask you to double check your order. Once the order is processed by our warehouse no change to your order can be made. But, you can email help@timeholders.com for more information and we might be able to make a change.

Back to Index

How do I cancel my order?

Once your order has been made you have 1 hour to cancel the order. Once this time has expired no ordered can be cancelled. If you are within the 1 hour timeframe email help@timeholders.com

Back to Index

What can I do when a product is damaged or broken?

If you receive a damaged item you must notify us within 3 days of receipt at help@timeholders.com for a replacement item to be issued. It is the customers’ responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced.

Accidents happen! If you have received an incorrect item in your order please contact us at help@timeholders.com so we can get a replacement package out to you as soon as possible!

Back to Index

What can I do if the package is not delivered or stolen?

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

Back to Index

Can I return a sales product?

Sale items are all final sale and can not be returned.

Back to Index